First, you will need to restrict showing apps and/or web clips: Go to “Profile” > “Profile Management” > “+ Create New” Provide “Profile Name” Click “+ New Configuration” Select “Apps” In Whitelisted Apps, search and select app(s) you just want to show. (Please make sure these apps have been installed onto the iPads) Click “+ New Configuration” again Select “WebClip” Provide WebClip information.…
Read more
Please try the following steps to unlock： “Device” > “Device Management” > Select the Device > “Action” > “Advance” > “Enable Lost Mode” “Device” > “Device Management” > Select the Device > “Action” > “Advance” > “Disable Lost Mode”
Somehow, you have applied Adult Content Filter Profile, and you experience some URLs blocking. Please note that the Adult Content Filter Profile is based on Apple’s filtering logic. But you can set exemptions to allow URLs. There are 3 steps: “Setting” > “School Policy” > “URLs” > “Permitted URLs” > Please provide URLs which you…
Read more
It is because you trigger Normal Install for VPP Apps Please try again with VPP Install
This mostly happens to those Apple Native Apps (Clips/Keynote/Pages/…..), and apps not installed via MDM. “Device” > “Device Management” Select a Device In device detail page, tab “Apps” > Check the far right column To switch apps to manage, go to “Device” > “Device Management” Select a Device “Actions” > “Apps” > “Manage Apps” Select the Apps you…
Read more
ESP supports more than 1 VPP account. That is you can use multiple Apple ID accounts to purchase VPP Apps in ASM, provided these accounts are under 1 single school. Please follow the steps below to add VPP Accounts : Download Token from ASM Access school.apple.com with the new Apple ID Go to VPP and…
Read more
There are 2 possibilities : Sync VPP Apps Go to “Apple” > “VPP” > “VPP” Apps > tab “Sync VPP Apps” button Our system will instantaneously call Apple’s VPP Server and ask for the latest update Incorrect VPP Account Go to“Apple” > “VPP” > “VPP Setup” Check if the account used for purchase is in the VPP…
Read more
If you would like to clear browser history and website data in Safari, please consider to Uninstall a profile “Auto Filter Adult Content“, and Keep the “Settings” > “School Policy” > “URLs” > “Blacklisted URL” EMPTY To Uninstall a profile, please go to “Device” > “Device Management” “Action/Bulk Actions” > “Settings” > “Uninstall Profiles” Select a profile “Confirm”…
Read more
To hide instead of uninstall those Apple Native Apps, such as Calendar, Voice Memo, Stocks, etc. you can: In Admin Console, go to “Settings” > “School Policy” > “Apple Native Apps” Switch on the App(s) you want to hide Tab “Save” Go to “Device Management” “Bulk Action” > “Advance” > “Set School Policy”
Applying profile “Disable Social Account Settings” onto the devices will prevent students from logging in. In Admin Console, go to “Device” > “Device Management” “Action/Bulk Action” > “Settings” “Install Profiles” > Select “Disable Social Account Settings”
繁體中文