FAQ Category: Admin Console (iOS)

What is BYOD?

It stands for Bring Your Own Device which devices are owned by students.  Even though they are purchased through school bulk purchase schemes or from retail shops. BYOD profile is simply a tag to a device.  Device Name is physically attached to the device, whereas BYOD profile is a set of information attached to the…
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How to change or migrate the BYOD profile if you have a new device?

Make sure the new device has been added MDM. Mark down the Serial Number of the new device. Go to “Device” > “Device Management” > “BYOD” > Find the Student > “Action” > “Edit” > Scroll Down to find Device Serial Number > Replace with the new one > “Save” Please note the Device Registration…
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How Do I Add Students’ Photos in BYOD Profiles?

You have to input the photo filenames in the excel for upload. The compress all photos in a .zip file and upload together with the excel file Please note: a. Compress images by files (do not compress the images folder) and b. the zipped file size limit is 20MB

What you can do with ESP BYOD?

In ESP, those devices tagged with BYOD will be able to enjoy the following convenience: Send Email to Students Send Email to Parents Set schedule for school time Match individual devices with Parent MDM Integration with Google and Office 365 Accounts

Set Devices as BYOD

The benefits of setting devices as BYOD are: Set a schedule for school time Match individual devices with Parent MDM Integrate with Students’ Google Accounts Integrate with Students’ Microsoft 365 Accounts There are 2 steps you have to proceed: Step 1 – Set BYOD Tag Select a device label in “Device Management” Step 2 – Set…
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Add or Enroll New DEP Devices

In your ASM( Apple School Management ) account, please make sure … All devices’ Serial Numbers have been added into your devices list; and All devices have been assigned to ESP MDM Server In ESP Admin Console, Update DEP devices by accessing DEP > DEP Device > Actions > Update DEP Prepare device names and upload to ESP…
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Add Devices into ESP in Different Status

iPad Current Status Target Status Major Steps DEP Brand New In ASM, add Serial Numbers and assign to ESP MDM In ESP Admin Console, Update DEP On iPad, activate the devices, and note Remote Management and ESP app will be installed automatically Detail Steps >>  DEP Change to ESP from other MDM In ASM, assign…
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Add Device to DEP via Apple Configurator

*Prerequisites: (Please get the following items ready before proceed) Registered with Apple School Manager Non-DEP iPad devices are running iOS 11 or later Mac, Apple Configurator (2.15 or later) and Lightning-to-USB cable Add Device to DEP in ASM Connect your iPad to a Mac Open the Apple Configurator Copy the device’s serial number in a temporary excel (You…
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Update Device Names

Individual Devices Device > Device Management > Select a device > Tap the Device Name In Device Details Page, tap  Update Device Name  button Type the new name in the popup screen Tap  Confirm  button to save DEP Devices DEP > DEP Device > Actions > Update DEP >  Confirm  >  OK Actions > Update Device…
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Supervise Device (without DEP)

Prerequisites: Mac Machine with Apple Configurator installed Connection cable Wifi SSID & Password ESP Account created Supervise Device Connect iPad to the Mac Machine Choose Manual Configuration Create New MDM Server for newly setup account (if you have already created it, please jump to Step 9) Setup MDM Server Confirm the MDM Server Skip “Sign…
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