FAQ Category: Device Management (iOS)

System Profiles for iOS

ESP MDM provides the following iOS profiles by default: Profile Names Functions Disable AppStore/Apps Install/Remove Disable AppStore, install Apps and Remove apps. Rescue WiFi Default wi-fi profile. SSID is “rescuewifi” and password is “eschoolpad” Disable Camera Disable Camera. Impact: other apps will be hidden if need camera function, e.g. Facetime Disable GameCenter Disable Game Center.…
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MDM Cert Expired

On the dashboard, you may notice an alert indicating MDM Cert Expired.  This is not the ESP MDM license.  It is our ESP MDM service at Apple. If MDM Cert Expired, you need to wipe the device and re-enroll the MDM certificate.

Release VS Edit MDM Server devices in ASM

Release from Organisation According to Apple, releasing devices is applicable to devices will no longer in DEP. For example, device lost, permanently damaged, or students graduates or leave schools for new study life. After released, if the devices need to be added into DEP again, then this can be done via Apple Configurator. Reference:Release devices…
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What is DEP?

DEP stands for Device Enrolment Program is Apple’s approach to automate device enrolment process. The benefits are automatic MDM installation and lock MDM on the device. The difference between DEP and non-DEP devices can be summarised as below: DEP Non-DEP (Just Supervise) Preparation Require Apple Education Reseller to mark the devices as DEP none MDM…
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Add or Enroll New DEP Devices

In your ASM( Apple School Management ) account, please make sure … All devices’ Serial Numbers have been added into your devices list; and All devices have been assigned to ESP MDM Server In ESP Admin Console, Update DEP devices by accessing DEP > DEP Device > Actions > Update DEP Prepare device names and upload to ESP…
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Add Devices into ESP in Different Status

iPad Current Status Target Status Major Steps DEP Brand New In ASM, add Serial Numbers and assign to ESP MDM In ESP Admin Console, Update DEP On iPad, activate the devices, and note Remote Management and ESP app will be installed automatically Detail Steps >>  DEP Change to ESP from other MDM In ASM, assign…
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Add Device to DEP via Apple Configurator

*Prerequisites: (Please get the following items ready before proceed) Registered with Apple School Manager Non-DEP iPad devices are running iOS 11 or later Mac, Apple Configurator (2.15 or later) and Lightning-to-USB cable Add Device to DEP in ASM Connect your iPad to a Mac Open the Apple Configurator Copy the device’s serial number in a temporary excel (You…
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Update Device Names

Individual Devices Device > Device Management > Select a device > Tap the Device Name In Device Details Page, tap  Update Device Name  button Type the new name in the popup screen Tap  Confirm  button to save DEP Devices DEP > DEP Device > Actions > Update DEP >  Confirm  >  OK Actions > Update Device…
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Supervise Device (without DEP)

Prerequisites: Mac Machine with Apple Configurator installed Connection cable Wifi SSID & Password ESP Account created Supervise Device Connect iPad to the Mac Machine Choose Manual Configuration Create New MDM Server for newly setup account (if you have already created it, please jump to Step 9) Setup MDM Server Confirm the MDM Server Skip “Sign…
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Migrate DEP Devices from Another MDM to ESP

On your iPad, please remove the previous MDM certificate.  (Please consult your previous service provider for exact steps) In your ASM account, please assign the devices to ESP MDM Server Wipe the iPad In ESP Console, Update DEP devices by accessing DEP > DEP Device > Actions > Update DEP Prepare device names and upload to ESP system.…
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