How to Remove or Delete a Device from ESP MDM?

In some circumstances, students may change to a new device, or leave school permanently.

For the devices no longer use in school, you will delete device as follows:

1. Uninstall all Profile:  “Device” > “Device Management” > “Bulk Action” >”Settings” > “Uninstall Profiles” (Make sure Erase All Contents and Settings is available in iPad’s Settings)
2. Unset Homescreen Layout : “Device” > “Device Management” >”Bulk Action” > “Settings” > “Unset Homescreen layout”
3. “Device” > “Device Management” > “Bulk Action” >”Advance” > “Terminate MDM”If you do not want to keep the record, then ….
4. “Device” > “Device Management” > “Bulk Action” >”Advance” > “Delete Device”
5. Go to school.apple.com > “Device”, type in Serial Number, choose “Edit MDM Server” if the device will be kept in DEP, choose “Release from Organzion” if the device will leave DEP program.
6. On iPad, go to Settings > General > Transfer or Reset iPad > Erase All Content and Settings.