FAQ Category: iOS

How to Remove or Delete a Device from ESP MDM?

In some circumstances, students may change to a new device, or leave school permanently. For the devices no longer use in school, you will delete device as follows: Uninstall all Profile:  “Device” > “Device Management” > “Bulk Action” >”Settings” > “Uninstall Profiles” (Make sure Erase All Contents and Settings is available in iPad’s Settings) Unset…
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What is Schedule ID in Admin Concole?

This is a 8-character strings uniquely identify each schedule created.  This can be used to specify a schedule when reporting an issue.

How to Bulk Associate VPP Licenses

ESP allows you to assign multiple VPP App licenses to multiple devices. “Apple” > “VPP” > “VPP License” > “Bulk Associate” Select “Devices” Select “VPP Apps” and tap “Confirm”

How to Set Blackscreen with Schedule

You can now set a schedule to enable and disable BlackScreen.  Simply find the optional “Enable Black Screen” and “Disable Black Screen” in Extra Step in Schedule. Application:You may consider using this feature as Sleeping mode at night time for BYOD students. Note:This feature is similar to Single App Lock to ESP (Student), thus involve…
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How to Force Web Clip using other Browser in iOS?

When creating a new Web Clip, select “Target App”. 

Does ESP MDM Support iOS Shared iPad?

After the iPad has enrolled MDM via DEP, you can mark it as Shared iPad in order to use Managed Apple ID. Check if the device has installed MDM/Remote Management via DEP “Apple” > “DEP” > “DEP Device” Set as Shared iPad “Actions” > “Set Shared iPad” Wipe Device and re-enroll the device as Shared…
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Device Labelling by Upload .csv

You may now assign device labels to devices by uploading .csv file “Device” > “Device Management” > “ ⋯ ” on top right corner > “Assign Device Label from Excel” Application: Reassign device labels for new school terms. Suggested steps: Enroll all new devices Prepare an excel with columns: SerialNumber, Labels (multiple labels are separated…
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How to Bulk Delete Device Labels?

“Device” > “Device Label” > Check the labels to be deleted > “Bulk Action” > “Delete” > “Confirm” to Delete

Profile Label

You can now create labels for grouping profiles: “Profile” > “Profile Labels” > “+ Create New” Install profiles by labels: “Device” > “Device Management” > “Bulk Action” > “Settings” > “Install Profiles” > “Select Devices” > Select Profiles by Profile Labels > “Confirm” Remove profiles by labels likewise. Applications: School Wi-Fi profiles, school recreated restrictions…
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