Apple Native Apps, including Calendar, Map, TV, Voice Memo, and many others, come with iPads. Sometimes, they are not managed by MDM or have a problem to open for use. In this case, you may consider: Delete the Apps manually from the iPads (you may need to remove profiles “Disable AppStore/Apps Install/Remove”, “Disallow App Removal” and unset Homescreen…
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ESP directly synchronises with your ASM account DEP once you trigger Update DEP. Please check the following 3 issues : ASM login ID is consistent with the one used for DEP Please change the ASM password back to the previous one DEP token not updated, please update the token again
For some unmanaged apps, e.g. Apple native apps Garageband, Numbers, you may need to remove them manually from the iPads. To remove apps manually, please make sure the following 3 profiles are inactive: Disable AppStore/Apps Install/Remove Disallow App Removal Disable AppStore If you have set Homescreen Layout, please unset – “Devices” > “Device Management” >…
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Go to “Settings” > “Home Screen Layout” Tap “+ Create New” or “+ Create New From App Label “ Name the Layout Drag and drop the apps or grouping into folders Right clicking an app to remove Tap “Action” to add apps, web clips or page “Save” or “Save & Apply” to devices.
Yes. ESP support multiple blueprints Go to “Settings” > “Blueprint” > “＋ Create New” Provide Name and Select Target Devices, and set profiles, wallpaper, or install apps Tab “SAVE”
Go to “Profile” > “Create New” Provide “Profile Name and tab “+ New Configuration” Select “Wi-Fi” from the dropdown Provide SSID and Password accordingly Tab “SAVE” button * If you want to apply to a group of devices, please go to “Device” > “Device Management” > Select a Device Label > “Bulk Actions” > “Settings” > “Install Profiles” > Select device(s) and profile(s) > “Confirm”
It may due to APNS expiration or incorrect Please go to “Apple” > “APNS” > “APNS Info” Check if the current certificate is expired. If yes, please follow the instructions to update If no, please go to “Device” > “Device Management” Tap on the “Device Name” which is disconnected In Device Detail page, scroll down to “APNS Cert UID” If…
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After you have added the new devices’ Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the following tasks: “Apple” > “DEP” > “DEP Device” > “Actions” > “Update DEP” (This is to ask ASM DEP for most updated information) “Apple” > “DEP” > “DEP…
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It stands for Bring Your Own Device which devices are owned by students. Even though they are purchased through school bulk purchase schemes or from retail shops. BYOD profile is simply a tag to a device. Device Name is physically attached to the device, whereas BYOD profile is a set of information attached to the…
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Make sure the new device has been added MDM. Mark down the Serial Number of the new device. Go to “Device” > “Device Management” > “BYOD” > Find the Student > “Action” > “Edit” > Scroll Down to find Device Serial Number > Replace with the new one > “Save” Please note the Device Registration…
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