FAQ Category: iOS

System Profiles for iOS

ESP MDM provides the following iOS profiles by default: Profile Names Functions Disable AppStore/Apps Install/Remove Disable AppStore, install Apps and Remove apps. Rescue WiFi Default wi-fi profile. SSID is “rescuewifi” and password is “eschoolpad” Disable Camera Disable Camera. Impact: other apps will be hidden if need camera function, e.g. Facetime Disable GameCenter Disable Game Center.…
Read more

How to Create an Icon with URL?

First create a profile with web clip : Go to Profile > Create New > Web Clip Provide Profile Name, and tab + New Configuration button Select Web Clip from the drop-down Provide Label, URL and Icon Image Tab Save button Then, push onto target devices : Select target group of devices in device management  Devices > Device Management Bulk Actions > Settings > Install Profiles Confirm the group of devices

MDM Cert Expired

On the dashboard, you may notice an alert indicating MDM Cert Expired.  This is not the ESP MDM license.  It is our ESP MDM service at Apple. If MDM Cert Expired, you need to wipe the device and re-enroll the MDM certificate.

How to check my school’s license status? ESP MDM License Page and Reminder

If ESP MDM license terms is soon to expire, a reminder will appear on the top bar as below.  Please take action to renew at your convenience. The page details the license summary and subscription history. “Settings”  > “ESP MDM License”

Any User Guide for Teachers?

We have English & Traditional Chinese version User Guide for Teachers, please click the links below to open: TeacherPad+ User Guide (English)

How to Send Message, File, Voice Clip to Student’s device?

Tap “Message” button at the right bottom corner, and fill in content in the pop up screen Tap “Share” button to send TEXT MESSAGE & ATTACH FILE VOICE MESSAGE Ref: TeacherPad+ User Manual

How to Lock Apps

TeacherPad+ supports Single App Lock and Multiple App Lock Ref: TeacherPad+ User Manual

How to Create My Own App Label?

This is a new feature to TeacherPad+ Select “Apps” on the top bar “Add Label” at the bottom Name your label > Select Apps > “Check” to save Please note that such App Labels will also be visible and manageable by your school IT Admin via the Admin Console Ref: TeacherPad+ User Manual

What is Floating?

This is for teacher to group student’s devices freely, without a common preset device label Tap “Floating” on TeacherPad+ A 4-digit session code will be generated for teacher to share with targeted students, and they can enter into the ESP (Student) Download : TeacherPad+ User Guide