FAQ Category: Admin Console (iOS)

Migrate DEP Devices from Another MDM to ESP

On your iPad, please remove the previous MDM certificate.  (Please consult your previous service provider for exact steps) In your ASM account, please assign the devices to ESP MDM Server Wipe the iPad In ESP Console, Update DEP devices by accessing DEP > DEP Device > Actions > Update DEP Prepare device names and upload to ESP system.…
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Device Label Types

Device label is a tag for grouping devices.  Each device can be tagged more than 1 device label The owner of each device label can be : Public – available to all users in your school Admin Console – available to users in your school with User Account Type = IT Admin Personal – available to a specific…
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How to Remove or Delete a Device from ESP MDM?

In some circumstances, students may change to a new device, or leave school permanently. For the devices no longer use in school, you will delete device as follows: Uninstall all Profile:  “Device” > “Device Management” > “Bulk Action” >”Settings” > “Uninstall Profiles” (Make sure Erase All Contents and Settings is available in iPad’s Settings) Unset…
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What is Schedule ID in Admin Concole?

This is a 8-character strings uniquely identify each schedule created.  This can be used to specify a schedule when reporting an issue.

How to Bulk Associate VPP Licenses

ESP allows you to assign multiple VPP App licenses to multiple devices. “Apple” > “VPP” > “VPP License” > “Bulk Associate” Select “Devices” Select “VPP Apps” and tap “Confirm”

How to Set Blackscreen with Schedule

You can now set a schedule to enable and disable BlackScreen.  Simply find the optional “Enable Black Screen” and “Disable Black Screen” in Extra Step in Schedule. Application:You may consider using this feature as Sleeping mode at night time for BYOD students. Note:This feature is similar to Single App Lock to ESP (Student), thus involve…
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How to Force Web Clip using other Browser in iOS?

When creating a new Web Clip, select “Target App”. 

Does ESP MDM Support iOS Shared iPad?

After the iPad has enrolled MDM via DEP, you can mark it as Shared iPad in order to use Managed Apple ID. Check if the device has installed MDM/Remote Management via DEP “Apple” > “DEP” > “DEP Device” Set as Shared iPad “Actions” > “Set Shared iPad” Wipe Device and re-enroll the device as Shared…
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Device Labelling by Upload .csv

You may now assign device labels to devices by uploading .csv file “Device” > “Device Management” > “ ⋯ ” on top right corner > “Assign Device Label from Excel” Application: Reassign device labels for new school terms. Suggested steps: Enroll all new devices Prepare an excel with columns: SerialNumber, Labels (multiple labels are separated…
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